Phone Programming Instructions for Polycom Phones

  1. Plug in your phone to power only
    1. Once the phone powers on, press the setup button

                                                               i.      On some phones, you may need to press the menu button.

  1. Enter the password:  456
  2. Using the arrows, scroll to Provisioning Server and press the Select key.
  3. Scroll to the option Server Type, then press the editbutton.
    1. Scroll to TrivialFTP and press OK.
  4. The phone should now ask for a server address.
    1. Enter fxo.versadns.com
    2. Press OK
  5. If your phone has the Server Userentry filled out:
    1. Press Edit
    2. Press the Left Arrow to erase the entry
    3. Press OK
  6. If your phone has the Server Passwordentry filled out:
    1. Press Edit
    2. Press the Left Arrow to erase the entry
    3. Press OK
  7. Press Exit and save the changes
  8. Your phone will now reboot.
  9. While your phone is rebooting, plug in the network cable.
  10. After your phone reboots it should connect to our servers and the rest of your phone setup will complete on its own.
  11. As your phone is downloading the updates, it may reboot a few times.
    1. This process may take anywhere from 5-30 minutes, depending on how many updates we need to send to your phone so that you have the newest version available.
    2. It is very important not to unplug your phone from either the internet or power during the process.
  • If your phone is having trouble connecting to our server, you can try some of the following steps:
    • If you have access to the internet from a different location and/or a different ISP, try taking your phone to that location. (Some providers block the path that we use to program your phone.) If your phone is able to download the updates and register on our network, then take your phone back to the original location to plug it in. In most cases, your phone will now work.
    • Check on your router or modem to see if it has an option called SIP-ALG. If this option is turned on, turn it off and then try again. Some ISPs don’t allow you access to these settings, so you can often call their technical support number and ask them if this can be turned off for your account.
    • If you have difficulty even getting into the setup menu, or the phone tells you that the password is incorrect, this means that your phone has been “Locked” by your previous VoIP provider.
      Unfortunately, this means that the phone can only be used on their service. Please visit www.ClearVoice1.com to select and order a phone that we support. You may also call us anytime at (844) 5060-SIP and we can discuss what phone would work best for you!
  • If you need any help programming our phone, you may email our Help Desk at helpdesk@clearvoiceone.com
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