CV1 has helped our business grow rapidly, to areas outside our office’s region, through the creative use of their SIP trucking and ability to have phone numbers that are “local,” to nearly every region of the United States.
Businesses and people like to deal locally – If you live in New York, you don’t want to be calling a California area code for your services – and visa versa. There is a mental stigma that most people have against dealing with people they feel are not geographically located. Fortunately, this is not the 1900’s – phone calls travel at the speed of light – the internet makes accessing services and people nearly instant – regardless of the physical distance they reside from each other.
This is where CV1 came to the rescues. We have clients who are attempting to reach out of their geographic area, expanding their business, engaging in businesses ranging from property management to payroll accounting, IT and customized web application development to workforce management. We ascertain what area codes and phone numbers “look” local to the target areas our clients would like to expand into, and purchase these phone numbers (DIDs). Each DID is linked to their main phone number – and the businesses each appear local, when they advertise their local area code and phone number.
A real world example involves a Scranton, Pennsylvania based property management company, that has recently started soliciting potential property owners in the Philadelphia, Pennsylvania region. Even though both locations are in the same state, Scranton (area code 570) and Philadelphia (area code 215) are over 125 miles apart! Initially, solicitations for business in the Philadelphia region, using a 570 area code phone number yielded little to no responses – after obtaining a second phone number, specifically targeted to Philadelphia (215), and re-running the same solicitation, 8-10 phone inquiries pursued the solicitation.
In a slightly different scenario, for the same company engaging in property management, calls for routine maintenance (noisy refrigerators, running toilets) typically take lower precedence over those calls for new apartment inquiries, or emergency type issues (broken pipes, fires, etc.) Given limited budgetary resources, and therefore limited phone staff, a unique phone number for each activity is assigned and routed to different ring tones and phone display names through the office’s PBX. In this scenario, emergency calls can get the highest priority, followed by new revenue generation (apartment inquiries), and lastly low priority maintenance issues can be handled as timer permits throughout the day.
In conclusion, the ability to obtain unique phone numbers (DIDs) and the SIP trunking ability that CV1 affords us, has allowed us to offer unique solutions to complex problems to our customers. In addition, it has allowed our customers to have a competitive edge in their respective industries, helping them to continue to grow, and continue to both keep us as their IT solution provider, as well as recommend us to other people with whom they do business. The ability to obtain local phone numbers, in nearly any geographic region of the United States, and have them instantly directed and identified with a plethora of different activities, has made the impossible, possible. Thank you CV1!